New GENERAL TERMS AND CONDITIONS OF SALE

Terms of Use for Online Shop

(Scope of Application)

Article 1 These Terms shall apply to ILU JAPAN K.K. (hereinafter referred to as the "Company") and to members and users (hereinafter, members and users are collectively referred to as the "Users, etc.") defined in Article 5 with respect to the use of the online shop (hereinafter referred to as the "Services") for products (hereinafter referred to as the "Products") of Marie-Hélène de Taillac operated and sold by the Company.

(Relationship with Individual Terms, etc.)

Article 2 In addition to these Terms, the terms set forth for individual services that the Company provides within the Services or in association with or related to the Services shall be individual terms (hereinafter referred to as the "Individual Terms, etc.," and together with these Terms, referred to as the "Terms, etc.").

2 If the provisions of these Terms differ from those of the Individual Terms, etc., the provisions of the Individual Terms, etc. shall prevail unless otherwise provided in the Individual Terms, etc.

(Changes to Terms of Use, etc.)

Article 3 If any change to the Terms, etc. is in conformity with the general needs of the Users, etc., or if the Company judges that the change to the Terms, etc. is not contrary to the purpose of these Terms and is reasonable in light of the circumstances relating to the change, the Company may change the Terms, etc. without making an individual agreement with the Users, etc.

2 Notwithstanding the preceding paragraph, if the Company judges that there will be a material change to the Terms, etc., a separate agreement shall be made between the Users, etc. and the Company with respect to the content of such change.

3 In the event of any change in the Terms, etc. pursuant to Paragraph 1, the Company shall set the effective timing and notify the Users, etc. of the change in the Terms, etc., the content of the Terms, etc. after the change, and the effective timing thereof by giving notice on the Services or by such method as the Company judges appropriate prior to the effective date.

4 Unless otherwise stipulated by the Company, the Terms, etc. after the change pursuant to Paragraphs 1 or 2 shall become effective from the time when they are displayed on the website, etc. operated by the Company.

5 The history of changes to the Terms, etc. shall be available for reference on the Services.

(Members and Users)

Article 4. A person who agrees to comply with the Terms, etc. and applies for registration of a new account according to the procedures prescribed by the Company and who has been accepted by the Company shall be referred to as the "Member" and a person who does not apply for registration of a new account shall be referred to as the "User."

(Use of Services)

Article 5 The Users, etc. shall provide certain information as specified by the Company (hereinafter referred to as the "Registration Matters") according to the procedures prescribed by the Company and use the Services.

2 In order to use the Services, it is necessary for the person to be of adult age in Japan or, in the case of a minor, for his/her statutory agent to give consent to his/her use of the Services.

3 The Company may change the content of the Services without making an individual agreement with the Users, etc. In the event of any disadvantage or damage to the Users, etc. as a result of the change, the Company shall not be liable therefor unless there is any willful act, gross negligence, or violation of the Consumer Contract Act on the part of the Company.

(Change of Registration Matters)

Article 6 In the event of any change in the Registration Matters, the Users, etc. shall promptly give notice of the change according to the procedures prescribed by the Company.

2 The Company shall not be liable for any damage caused to the Users, etc. due to the Company’s failure or delay in providing notice, etc. to the Users, etc. due to the failure of the Users, etc. to register as set forth in the preceding paragraph.

(Prohibition of Assignment, etc. of Status, etc. of Users, etc.)

Article 7 The Users, etc. shall not, in respect of a third party, assign, sell, pledge, or otherwise encumber their status as Users, etc. or any right arising from or related to the Terms, etc.

(Change, Interruption, Suspension, or Termination of Services)

Article 8 The Company may change, interrupt, suspend, or terminate all or part of the Services without prior notice in the event of periodic or emergency system maintenance, concentrated load on the system, the Company’s determination that the operation of the Services will be hindered, the need to ensure the security of the Users, etc., or where otherwise judged necessary by the Company.

2 In the event of any damage to the Users, etc. due to the change, interruption, suspension, or termination of all or part of the Services as set forth in the preceding paragraph, the Company shall not be liable for such damage unless there is any willful act, gross negligence, or violation of the Consumer Contract Act on the part of the Company.

(Responsibility for Use of Services)

Article 9 The Users, etc. shall be responsible for any and all acts performed using the Services and the results thereof.

(Refusal to Use Services)

Article 10 The Company may not be able to accept the use of the Services by the Users, etc. The Company shall not be obliged to disclose any reason for which the Company is unable to accept the use of the Services by the Users, etc.

2 The Company shall not be liable for any damage to the Users, etc. or any third party caused by the Users, etc. being unable to use the Services pursuant to the preceding paragraph.

(Facilities, etc.)

Article 11 The Users, etc. shall, at their own expense and responsibility, prepare communication equipment and software necessary for the use of the Services, and all other necessary equipment incidental thereto, conclude line use contracts, subscribe to Internet connection services, and make other necessary preparations.

(Responsibility for ID and Password Management)

Article 12 The Users, etc. shall manage their IDs and passwords appropriately.

2 The Users, etc. shall not share their IDs or passwords with a third party nor loan or assign the same to a third party.

3 The Users, etc. shall follow the procedures prescribed by the Company if they forget their IDs or passwords.

4 In the event of the theft of their IDs or passwords, or in the event that it is found that their IDs or passwords are being used by a third party, the Users, etc. shall immediately notify the Company to that effect and shall follow the instructions given by the Company, if any.

(Confidentiality)

Article 13 The Users, etc. shall treat in confidence any non-public information provided or disclosed by the Company to the Users, etc. in connection with the Services, unless the prior written consent of the Company is obtained.

(Links to Third Parties, etc.)

Article 14 Specific content, Products, and services provided through the Services may include information from a third party.

2 The information provided by a third party pursuant to the preceding paragraph may guide the Users, etc. to the website of a third party that is not affiliated with the Company.

3 The Company shall not be responsible for the investigation and evaluation or accuracy of any content, nor shall the Company assume any responsibility whatsoever arising out of or in connection with the information or website of any third party, other information, the Products, or services.

4 The Company shall not be liable for any damages, losses, etc., arising out of or related to the purchase or use of the Products, services, resources, content, or other transactions in connection with a third party's website. The Users, etc. are requested to confirm the policies and practices of a third party personally prior to engaging in transactions. Complaints, claims, concerns, and questions in respect of a third party that concern the Products must be submitted directly to the third party.

(Information, etc. on Services and Products)

Article 15 Any information, price, promotion, offer, product delivery costs, shipping days, stock status, and any other information relating to the Services and the Products may contain typographical errors, errors, mistakes, or omissions.

2 The Company may, at any time and without notice, correct typographical errors, errors, mistakes, or omissions and may change or update any information or cancel any order (including the case where the order confirmation of the Users, etc. has already been transmitted).

3 The Company shall not be obliged to update, modify, or clarify any information relating to the Services (including, but not limited to, price information of the Products), except as required by law.

4 The specific renewal or renewal date of the Services does not indicate that all information relating to the Services and the Products has been changed or updated.

(Formation of Contracts, Transfer of Title, and Risk of Loss)

Article 16 When the Users, etc. place an order for the Products on the Services, the Company shall send to such Users, etc. an e-mail or SMS (hereinafter referred to as the "Confirmation Mail") indicating confirmation of the receipt of the order and the details of the order. An order from the Users, etc. shall be an application for a contract for the purchase of the Products, and when the Confirmation Mail is sent to the Users, etc., the application for a contract by such Users, etc. shall be accepted and the contract shall be formed.

2 Upon the Company's delivery of the Products to a carrier, the title to and risk concerning such Products will be transferred to the Users, etc.

3 Orders for individual Products shall be separately subject to the provisions of the Terms of Sale, and if there are provisions that differ from those set forth in the preceding two paragraphs in the special remarks at the time of order placement, such special remarks shall apply in preference.

(Copyright, etc.)

Article 17 The Users, etc. may not use the works, etc. provided through the Services for any purpose outside the scope of private use.

2 When making works public on the Services, the Users, etc. shall permit the Company to use the works free of charge within the scope of the purpose of use on the Services or introduction of the Services (excluding the rights set forth in Articles 27 or 28 of the Copyright Act) and shall not exercise the moral right of an author in connection with such use.

(Comments, Feedback, and Other Postings)

Article 18 The Company warrants that with respect to any posting made by the Users, etc. upon the request of the Company (for example, any and all postings, including, but not limited to, contest entries) or any creative ideas, proposals, plans, or other information sent to the Company by e-mail, SMS, mail, or any other means by the Users, etc. not based on the request of the Company (hereinafter collectively referred to as the "Comments"), the Comments do not infringe the copyright, trademark, privacy, personal rights or any other right of any third party, do not include defamation or other illegal, abusive, or immoral content, or do not include computer viruses or other malware that may affect the operation of the Services.

2 The Users, etc. shall be responsible for the accuracy of the content of the Comments.

3 The Users, etc. shall not conduct any act that may cause the Company or a third party to misunderstand the source of the Comments, such as using false e-mail addresses to pretend to be someone other than themselves.

4 The Company shall not be responsible for the Comments.

5 If the Company judges that the Comments violate laws and regulations or the Terms, etc. and infringe the intellectual property rights or any other right of the Company or a third party, the Company may monitor, edit, or delete such Comments but shall not be obliged to do so.

6 The Company may edit, reproduce, publish, distribute, translate, and otherwise use the Comments in any media at any time without limitation.

7 The Company shall have no confidentiality obligation, liability for damages, or any other obligation with respect to the Comments.

(Deletion of Registration)

Article 19 If the Users, etc. desire to delete their registration for the Services, the Users, etc. may apply for deletion according to the procedures prescribed by the Company.

(Prohibited Matters, etc.)

Article 20 The Users, etc. shall not be permitted to perform any act falling under any of the following items:

(1) Acts in violation of laws and regulations or the Terms, etc.;

(2) Business activities or acts for profit (including resale);

(3) Acts of unauthorized access to the Company’s servers or other computers, or any other act that interferes with the Company’s operation of the Services or impairs the Company’s credibility;

(4) Acts such as uploading or transmitting data including viruses or other code, viruses, etc. harmful to the Company;

(5) Acts of spamming, phishing, pharming, pretexting, spidering, crawling, or scraping;

(6) Acts of disturbing or avoiding security functions relating to the Services;

(7) Acts of allowing a third party to use the Services;

(8) Acts of using the design of the Products and any other works, etc. held by the Company without the prior written consent of the Company;

(9) Acts that infringe on property rights and other rights held by the Company, other Users, etc., and third parties;

(10) Acts that cause inconvenience or damage to the Company, other Users, etc., and third parties;

(11) Acts that discriminate against, libel or slander, or damage the reputation or credibility of, or give disadvantages to the Company, other Users, etc., and third parties;

(12) Acts of pretending to be the Company, other Users, etc., and third parties in using the Services;

(13) Acts such as collecting and tracking information of other Users, etc., and third parties;

(14) Acts of using the Services for fraudulent purposes;

(15) Acts of unauthorized use of IDs and passwords;

(16) Acts in violation of the terms and conditions stipulated by the telecommunication service provider with which the Users, etc. have contracted;

(17) Acts of providing false information to the Company;

(18) Acts that directly or indirectly induce or facilitate any of the acts set forth in the preceding items;

(19) Acts of attempting to commit any of the acts set forth in the preceding items; or

(20) Other acts that the Company judges inappropriate.

2 In the event that the Users, etc. fall under any of the following items, the Company may cancel their membership or delete their user registration without prior notice:

(1) Cases where the Users, etc. fall under any of the items of the preceding paragraph;

(2) Cases where the Users, etc. breach any of the provisions of the Terms, etc.;

(3) Cases where the Users, etc. breached any of the provisions of the Terms, etc. in the past;

(4) Cases where there is a false fact in the Registration Matters;

(5) Cases where the Users, etc. cannot be contacted;

(6) Cases where the Users, etc. are minors and the consent of the statutory agent is not obtained;

(7) Cases where the Services have not been used for one (1) year or more;

(8) Cases where, for 30 days or more, there is no response to inquiries or other communications from the Company requesting a response;

(9) Cases where concerns arise regarding the credit status of the Users, etc.;

(10) Cases where the Users, etc. are members of an organized crime group or persons who have a close relationship with an organized crime group or a member of an organized crime group;

(11) Cases where the Users, etc. commit or are likely to commit an anti-social act such as making unjust demands;

(12) Cases where the Company judges that the continuation of the use of the Services is inappropriate;

(13) Cases where the Company judges that there is a problem with the operation of the Services; or

(14) Other cases judged necessary by the Company.

3 If the Users, etc. fall under any of the items of the preceding two paragraphs, the Company may terminate the individual agreement concluded due to or in connection with the Services without prior notice.

4 The Company shall not be liable for any damage suffered by the Users, etc. or a third party as a result of the Company taking the measures set forth in the preceding three paragraphs.

(Exclusion of Anti-Social Forces)

Article 21 The Users, etc. shall promise that the Users, etc. are not members of an organized crime group or persons who have a close relationship with an organized crime group or a member of an organized crime group.

2 If the Users, etc. are suspected to be members of an organized crime group or persons who have a close relationship with an organized crime group or a member of an organized crime group as set forth in the preceding paragraph, the Company shall suspend their use of the Services temporarily and may request a report on such matters, and the Users, etc. shall submit a report to the Company.

3 If the Users, etc. fall under the preceding paragraph, the Company may terminate the individual agreement concluded due to or in connection with the Services without prior notice.

(Communication and Notice)

Article 22 Any communication or notice from the Company to Users, etc. shall be sent to the e-mail address registered by the Users, etc. or other contact address and the notice shall be deemed to have arrived at the time when such notice should have normally arrived.

(Disclaimer of Warranties, and Indemnification)

Article 23 The Company makes no warranty, express or implied, that the Services are fit for the purposes of the Users, etc., that the Services have the function, accuracy, and usefulness expected, that the use of the Services by the Users, etc. complies with the laws and regulations, etc. applicable to the Users, etc., that the Services can be continuously used, that the Services will not fail, that the personal information of the Users, etc. and any other information will not be leaked, destroyed, or otherwise altered by accidental or unauthorized external access.

2 The Company will make every effort to display the color and image of the Products on the Services as accurately as possible, but the Company makes no warranty, express or implied, that the color on the computer monitor of the Users, etc. will be displayed accurately.

3 The Company makes no warranty, express or implied, that the quality, durability, etc. of the Products on the Services meet the expectations of the Users, etc.

4 The Company makes no warranty, express or implied, with respect to the site operated by a third party linked on the Services.

5 In the event of any damage to the Users, etc. or a third party arising out of or in connection with the Services and the Products, unless there is any willful act, gross negligence, or violation of the Consumer Contract Act on the part of the Company, the Company, its parent company, its subsidiaries, its affiliates, its officers, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees shall not be liable therefor.

(Liability for Damages of Users, etc.)

Article 24 The Users, etc. shall compensate for any damage caused to the Company, other Users, etc., or any other third party arising out of or in connection with the Services due to reasons attributable to the Users, etc.

(Termination of Services, etc.)

Article 25 Even if the Services are terminated, the obligations of the Users, etc. arising out of or in connection with the Services and the Products shall survive and remain in full force and effect.

2 Even if all or part of the individual contract resulting from or related to the Services and the Products is terminated, the obligations of the Users, etc. arising out of or in connection with the Services and the Products shall survive and remain in full force and effect.

(Assignment of Contractual Status)

Article 26 If the Company assigns the business pertaining to the Services to another party, the Company may assign its contractual status in connection with the business assignment and its rights and obligations pursuant to the provisions of the Terms, etc. to the assignee under the business assignment, and the Users, etc. shall be deemed to have agreed to such assignment in advance. The assignment of business as set forth in this provision shall include not only the assignment of the business but also a company split and all other matters whereby the business is transferred.

(Handling of Personal Information)

Article 27 The Users, etc. shall authorize the Company to handle personal information as set forth in each of the following items after implementing the necessary protective measures:

(1) Acquisition of the following personal information by the Company:

(i) Name

(ii) Address

(iii) Telephone number

(iv) E-mail address

(v) Date of birth

(vi) Credit card number and expiration date

(vii) Other Registration Matters

(viii) Product purchase history

(2) Use of personal information by the Company within the scope of the following purposes of use:

(i) Identity confirmation

(ii) Confirmation of sales and purchases made on the Services, post-sales delivery, and correspondence incidental thereto

(iii) Guidance by e-mail and mail from the Company on product information, lifestyle information, after-sales services, various benefits, etc.

(iv) Requests for opinions, impressions, questionnaires, etc.

(v) Analysis of marketing and purchasing behavior

(vi) For the purpose of responding to any act in violation of the Terms, etc.

(vii) For the purpose of giving notice of changes to the Terms, etc., and other matters

(viii) Provision of personal information to joint users within the scope of the above purposes of use, and use of personal information by joint users within the same purposes of use

(3) Scope of joint users and manager:

(i) Scope of joint users

The Company, Pierre Limited., ILU SARL, and Victoire Us Inc.

(ii) Manager

The Company

(Disclosure of Personal Information)

Article 28 When the Users, etc. request the disclosure of personal information pursuant to the provisions of the Act on the Protection of Personal Information, the Company shall disclose the personal information to the Users, etc. after confirming that the request has been made by such Users, etc. (if such personal information does not exist, the Company shall notify such Users, etc. to that effect.); provided, however, that this provision shall not apply where the Company is not obliged to disclose under the Act on the Protection of Personal Information or other laws and regulations. Please note that a fee (1,000 yen per case) is charged for the disclosure of personal information.

(Correction, Suspension of Use, etc. of Personal Information)

Article 29 If the Users, etc. request the correction of the content of their personal information based on the provisions of the Act on the Protection of Personal Information on the grounds that the personal information is not true, or if the Users, etc. request suspension of the use pursuant to the provisions of the Act on the Protection of Personal Information on the grounds that the personal information is being handled beyond the scope of the purpose of use that has been publicly announced in advance or is collected by deception or other wrongful means, the Company shall conduct the necessary investigation without delay after confirming that the request has been made by such Users, etc., and shall correct the content of the personal information or suspend the use of the personal information based on the results thereof, and shall notify such Users, etc. to that effect. If the Company decides not to correct or suspend the use of the personal information, the Company shall notify the Users, etc. to that effect.

2 If the Users, etc. request the deletion of the personal information of the Users, etc., and if the Company judges that it is necessary to comply with the request, the Company shall delete the personal information after confirming that the request has been made by such Users, etc. and notify such Users, etc. to that effect.

3 The provisions of the preceding two paragraphs shall not apply in cases where the Company is not obliged to make the correction, etc. or suspend the use, etc. in accordance with the Act on the Protection of Personal Information or other laws and regulations.

(Personal Information in Third Party Services)

Article 30 Third-party providers used by the Company shall collect, use, and disclose information on the Users, etc. only to the extent necessary for the execution of the services provided to the Company; provided, however, that specific third-party service providers, such as payment service providers and other payment processing companies, have their own privacy policies with respect to the information they need to provide for purchase-related transactions of the Users, etc.

2 The Users, etc. shall view the privacy policy of the third-party provider and confirm how it handles the personal information of the Users, etc.

3 If the Users, etc. opt to continue processing involving the services of a third-party service provider, the information of the Users, etc. may be subject to the law of the jurisdiction where the service provider or its facility is located. In this case, the Terms, etc. shall not apply to the Users, etc.

(Contact for Inquiries)

Article 31 For opinions, questions, complaints, and other inquiries concerning the handling of information on the Users, etc., please contact the following:

Address: Postal code 107-0061

3-7-9, Kita-Aoyama, Minato-ku, Tokyo

ILU JAPAN K.K.

MHT TOKYO Customer Service

E-mail address: japan@mhdt.net

Telephone number: 03-5468-2703

Hours: 12:00 to 18:00 on weekdays (excluding year-end and New Year holidays and summer holidays)

(Severability Clause)

Article 32 Even if any provision of the Terms, etc. or any part thereof is held to be invalid or unenforceable in accordance with the Consumer Contract Act or other laws and regulations, etc., the remaining provisions of the Terms, etc. and the remaining portions of the provisions that are held to be partially invalid or unenforceable shall remain in full force and effect.

(Entire Agreement)

Article 33 The failure by the Company to exercise or enforce the rights or provisions set forth in the Terms, etc. shall not be deemed a waiver of such rights or provisions.

2 The Terms, etc. shall constitute the entire agreement between the Users, etc. and the Company, and supersede any agreement, draft agreement, arrangement, or promise (including, but not limited to, any agreement made prior to the Terms, etc.) made between the Users, etc. and the Company prior to or at the time of execution, whether in oral or written form.

(Governing Law)

Article 34 The laws of Japan shall apply to the formation, validity, performance, and interpretation of the Terms, etc.

(Agreed Court with Exclusive Jurisdiction)

Article 35 Any and all disputes in connection with the Terms, etc. and the Services shall be submitted to the agreed exclusive jurisdiction of the Tokyo District Court in the first instance.

Terms of Sale

The Terms of Sale shall apply to ILU JAPAN K.K. (hereinafter referred to as the "Company") and members and users (hereinafter, members and users are collectively referred to as the "Users, etc.") defined in Article 5 of the Terms of Use for Online Shop in the Online Shop (hereinafter referred to as the "Services") under the Terms of Use for Online Shop for products (hereinafter referred to as the "Products") of Marie-Hélène de Taillac operated and sold by the Company, with respect to the Products, orders, payments, deliveries, returns, replacements, etc.

(Products)

1(1) The Company may, without prior notice, change or limit the Products and the price, quantity, etc. of the Products to be listed.

(2) The Company shall not be liable for any damage to the Users, etc. or a third party arising from any change to or limitation on the Products or the price, quantity, etc. of the Products to be listed unless there is any willful act, gross negligence, or violation of the Consumer Contract Act on the part of the Company.

(3) If there is an error in the Products that the Users, etc. have ordered, or if there is an error in the price of the Products or the shipping charge, the Company will inform the Users, etc. of the error and offer the Users, etc. the option of either purchasing the Products based on the correct Products, the correct price of the Products, or the correct shipping charge or cancelling the order; provided, however, that if the Company cannot contact the Users, etc. or if the Users, etc. do not make any request, the order will be canceled.

(4) If the Company cancels the order after the payment has been processed, the amount paid for the order will be refunded in full.

(Order)

2(1) The method of ordering the Products shall be as follows:

(i) Please put the Products in your cart and check the order details. At that time, if you have any desire or request, please enter it, and proceed to the purchase procedure.

(ii) For members who have already registered their account, please proceed to the login screen. If you are placing an order for the first time, we request that you register a new account on the login screen, but users who do not register an account can also place an order.

Please enter the necessary information according to the display and proceed to the delivery procedure.

(iii) Please enter your payment method and confirm that your registered data is correct before finalizing your order.

(iv) The Company will send an e-mail or SMS (hereinafter referred to as the "Confirmation Mail") indicating confirmation of the receipt of the order and the details of the order to the Users, etc. who placed an order with the Company.

(v) The Users, etc. who placed an order are requested to check the order details as soon as they receive the Confirmation Mail. If your order is not reflected correctly, please contact Customer Service (japan@mhdt.net) immediately.

The Company may ask the Users, etc. who placed an order to provide additional information such as a copy of their identification card and details of the payment method used when placing the order.

(2) The Company may reject, cancel, or terminate any order made by the Users, etc. and may limit or cancel the quantity for each order.

(Payment)

3(1) The price of the Products may be paid using a credit card or debit card (hereinafter referred to as the "Credit Card, etc.") and other payment methods displayed on the Services.

(2) The Credit Card, etc. to be used must be in the name of the Users, etc.

(3) All payments using the Credit Card, etc. require confirmation of the validity of the card and approval by the card issuing company.

(4) If any of the Products for which an order has been placed are not in stock, the order for such Products shall be canceled and only the price of the Products that are in stock and can be shipped shall be debited.

(5) The Company shall not be responsible for any unauthorized access, etc. by any third party to the name, address, the Credit Card, etc., or other information provided by the Users, etc.

(Delivery)

4(1) The Products ordered shall be delivered by the Company's designated carrier with the use of transportation insurance.

The Users, etc. agree to the delivery by the Company's designated carrier.

(2) The delivery area of the Products ordered shall be the area designated by the Company within Japan; provided, however, that for security reasons, the Company does not accept delivery to post office boxes, accommodations, or other facilities or locations equivalent thereto.

The Users, etc. should place an order after confirming that the delivery address and other information are correct.

(3) When the Products are delivered, the Users, etc. should immediately confirm the condition of the Products, such as whether the Products are in accordance with the order details or not damaged, etc.

(4) If the Products are not delivered to the delivery address and are returned to the Company, the order for the Products may be canceled.

(5) Delivery costs shall be free of charge for the initial shipment of individual orders and for the initial shipment of replacement products, in accordance with 5(3) and 6(2) below, and other shipments shall be charged.

(6) The Company shall not be liable for any incorrect delivery, delay, loss, theft, or other delivery of the Products.

(Special Provisions for Return)

5(1) The Company only accepts the return of the Products in the event that the Products have been purchased on the Services, that you contact the Company Customer Service within 14 days of the arrival of the Products, that you follow the return instructions provided by the Company Customer Service, that the Products are in a new or unused condition and are in a state where the product tags have not been removed, and that in addition to the Products, Marie-Hélène de Taillac boxes, pouches or leather boxes, instruction manuals, certificates of purchase, all accessories (e.g., product tags, ribbons, and polishing cloths), and all other documents, etc. are in order, as well as that any of the following conditions (i) through (iii) is satisfied:

(i) If the Products that differ from those ordered are delivered;

(ii) If the delivered Products are damaged upon arrival; or

(iii) If the size of the Products ordered does not match.

(2) The Company will not accept the return of the Products that fall under any of the following reasons for return:

(i) If the Products are to be returned for reasons such as being different from the image;

(ii) If the Products are scratched or soiled after the Products arrive;

(iii) If the Products are purchased at a store, etc. other than the Services;

(iv) If the Products are customized;

(v) If the Products are returned by a party other than the party who was the carrier at the time of the delivery of the Products; or

(vi) If any of the conditions set forth in (1) above is not satisfied.

(3) In the event of the return of the Products, the Company will, depending on the stock status: (i) "if the Products that you received are different from those you ordered," replace such Products with the same Products as those you ordered, or (ii) "if the Products delivered were damaged upon arrival" and (iii) "if the size of the Products you ordered did not match," replace such Products with the Products equivalent to the Products you ordered; provided, however, that if there is no stock or if a refund is desired, a refund shall be provided to the Users, etc. who placed an order.

In the event of any difference in the price between the returned Products and the replacement Products, the Company will cancel the contract for the Products ordered and the price of the new Products replacing them will be charged.

(4) The Company will bear the shipping charges when the Company replaces the Products in accordance with (3) above.

(5) The Products that do not meet the conditions set forth in (1) above cannot be accepted for return, and in such case, such Products will be returned to you at cash on delivery.

(6) If you desire to return the Products you ordered, please contact Customer Service (japan@mhdt.net) by e-mail and confirm the return procedures.

(Quality Confirmation, etc.)

6(1) The Company confirms that all the Products strictly comply with the Company's quality standards and meet all of such standards both technically and aesthetically. Should you receive the Products that are thought to have impaired quality, please contact Customer Service (japan@mhdt.net) immediately with a photograph of the Products and the order number indicated in the Confirmation Mail.

(2) The Company will replace the Products you ordered with the Products that are equivalent thereto according to the stock status only if the Company receives the notification mentioned in (1) above within 90 days from the purchase date stated in the certificate of purchase and the Company judges that the Products have impaired quality; provided, however, that if there is no stock or if a refund is desired, a refund shall be provided to the Users, etc. who placed an order.

(3) The Company will check whether the Products have impaired quality and if the Company judges that the Products do not have impaired quality, the Company will not accept the replacement and refund. In this case, the Products will be returned at cash on delivery.

The Products that have been damaged as a result of wear and tear caused by the use of the Products shall not be deemed to have an impairment in the quality of the Products themselves.

(4) If you desire to replace or receive a refund for the Products that are thought to have impaired quality, you must return such Products in their shipping packaging using protective materials, including Marie-Hélène de Taillac boxes, pouches or leather boxes, instruction manuals, certificates of purchase, all other accessories (e.g., product tags, ribbons, and polishing cloths), and all other documents, etc. In the absence of such return, the Company may not be able to accept the replacement or refund of the Products.

(Repair)

7(1) For the repair of the Products, you can choose whether to contact Customer Service (japan@mhdt.net) and make arrangements or to bring the Products directly to the Company’s store.

(2) When repairing the Products, the certificate of purchase must be presented.

(3) After confirming the received Products, the Company will estimate the content of the repair and the cost required for the Products, and will inform the Users, etc. of the cost for the repair and the delivery date by e-mail or other means.

Representation Based on the Act on Specified Commercial Transactions

<Name, etc. of the business operator>

Name of the business operator: ILU JAPAN K.K.

Name of representative: Representative Director Marie-Hélène de Taillac

Address: 3-7-9, Kita-Aoyama, Minato-ku, Tokyo, 107-0061

Telephone number: 03-5468-2703 12:00 to 18:00 on weekdays (excluding year-end and New Year holidays and summer holidays)

E-mail address: japan@mhdt.net

Price indicated on the purchase page for respective Products (including consumption tax)

Delivery fee: Free (only for the first delivery) *The Products are delivered only in Japan.

Payment on delivery charge in the case of payment on delivery: 660 yen without exception (including tax).

If the total amount of the price of the Products exceeds 300,000 yen (including tax), payment on delivery is not available.

*You must separately prepare the Internet connection fee and other expenses related to the communication of the telecommunications line.

(The amount shall be determined by each business operator with which you have entered into a contract.)

Credit card settlement and payment on delivery (order of 300,000 yen or less only)

[Credit card]

It depends on the closing date of your credit card and the content of your contract. Please contact your card company.

[Payment on delivery]

Please pay the price to the carrier when the Products arrive.

[Credit card]

After getting approval to use a credit card, the Company usually ships the Products in about a week.

[Payment on delivery]

After confirming the receipt of the order and sending the Confirmation Mail stating the details of the order, the Products will be shipped promptly.

*Please note that additional time may be required due to the stock status, traffic conditions, etc. In addition, orders received on closed days will be processed sequentially from the opening hours on the day after the closed day.

The Company will deal with the Products that are to be returned or that have impaired quality pursuant to the provisions of the Terms of Use for Online Shop, the Terms of Sale, etc.